If you are often confronted with challenging situations in your day-to-day work in which you are required to remain calm in order to resolve conflicts professionally, then this de-escalation training is just right for you. You will learn practical techniques and strategies to deal confidently with difficult customer interactions. The seminar teaches effective communication methods to recognize conflicts at an early stage and resolve them without violence.
Contents:
- Active listening and empathic communication
- Dealing with aggression and verbal violence
- Strategies for conflict resolution and mediation
- Self-reflection and stress management
Note: Course starts from 4 registrations.